Getting Started
From signing up to setting up. All the FAQs and How-To's to get you there faster.
How To: Set up your BYO Modem
If you selected BYOD the following will be the default settings:. Connection Type: PPPoEVLAN: 10 *Some modems place the internet VLAN settings under a label like "IPTV", "Multi service", or "IPTV/VLAN Settings".Username: [email protected] *You ca
How To: Set up a Hyperfibre router
If you do not already have a Hyperfibre fibre box (ONT) installed, a technician will visit your home to install one. You can connect your Hyperfibre router to the 10Gbps port on the fibre box (note the 10Gbps port is the black one closest to the blue
How To: Connect your Wi-Fi Booster and Ethanet Router
If you haven't setup your main Ethanet Router yet please follow the instructions in the "How To: Set up your Ethanet Router" here. Connecting boosters from a Dual or Triple PackIf you received your boosters at the same time as your Ethanet Router the
How To: Set up your Static IP
Having a static IP requires your internet connection to use PPPoE. Using an Ethanet Router. If you ordered your connection with an Ethanet Router you will need to change the "Connection Type" in the Deco app from "Dynamic IP" to "PPPoE" - refer to st