How To: Set up your BYO ModemUpdated 3 years ago

If you selected BYOD the following will be the default settings:

Connection Type: PPPoE
VLAN: 10 *Some modems place the internet VLAN settings under a label like "IPTV", "Multi service", or "IPTV/VLAN Settings".
Username: [email protected] *You can set the username to any value, but it must be set to something. 
Password: GetThereFaster *You can set the password to any value, but it must be set to something. 

Normally your new internet service will be connected to the first internet port on the fibre box (ONT), on the same port as any current/previous internet service you may have. This may be labelled as "GE1" or "LAN1". In some instances we may use another port and we will notify you of that via email from Ethanet Priority Support.

Please ensure your modem is configured with the above settings prior to your activation date. If you do not know how to configure or check these settings in your modem you can tell us the settings you would like us to use, e.g. DHCP instead of PPPoE, or you can subscribe for an Ethanet Router. Just contact Priority Support by logging into your My Account.

Unfortunately we cannot help configuring your BYO modem for you.