If you are experiencing slow internet it could be related to several things. Check your internet speed by cabling into your router and running a speed test at https://www.speedtest.net/. Background. Download and upload speeds of your internet can var

If you are experiencing slow internet it could be related to several things.&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; float: none; display: inline !important;">Check your internet speed by cabling into your router and running a speed test at <a class="fr-strong" href="https://www.speedtest.net/" id="isPasted" rel="noopener noreferrer" target="_blank">https://www.speedtest.net/</a>Background&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; float: none; display: inline !important;">Download and upload speeds of your internet can vary based on;&#xA0;<ul><li style="font-family: Inter; font-size: 14px;"><span style="color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; float: none; display: inline !important;">the equipment you&#x2019;re using (for example only the latest devices like the iPhone 13 for example are Gigabit Wi-Fi compatible),&#xA0;</li><li style="font-family: Inter; font-size: 14px;"><span style="color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; float: none; display: inline !important;">if there are objects in the path of your device and your Wi-Fi router,&#xA0;</li><li style="font-family: Inter; font-size: 14px;"><span style="color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; float: none; display: inline !important;">whether you&#x2019;re wired into your Router or using Wi-Fi&#xA0;</li><li style="font-family: Inter; font-size: 14px;"><span style="color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; float: none; display: inline !important;">and even the time of day.&#xA0;</li></ul>These are what we refer to as environmental factors and they are outside our control.&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; float: none; display: inline !important;">Wi-Fi speeds are often much slower than cable speeds, especially if do not have a Ethanet Router or Ethanet Wi-Fi Booster.&#xA0;If your Wi-Fi is slow, connect your device into the router. A wired connection into your router is generally faster, allowing you to get the highest speeds available, we get it, it&#x2019;s not always possible or practical to plug in all of your devices (think of how many cables you would need!). And, some devices may not be capable of going as fast as your internet can (even if you could plug them in).&#xA0;For more information check out&#xA0;<a href="https://support.microsoft.com/en-us/windows/why-is-my-internet-connection-so-slow-c68cf021-c5cf-db6f-eade-7c9d8bd78aa1" id="isPasted">https://support.microsoft.com/en-us/windows/why-is-my-internet-connection-so-slow-c68cf021-c5cf-db6f-eade-7c9d8bd78aa1</a>Did you know?According to the New Zealand Commerce Commission&#x2019;s December 2021 report: Fibre plans, such at Gigabit, are generally advertised to the public with headline download speeds of up to 950 Mbps. New Zealand&#x2019;s fibre internet network and the way that data is transmitted with the rest of the world means the highest speed test result achieved by a &#x201C;1000Mbps&#x201D; line is theoretically 940 Mbps. The time of day you connect, and what&#x2019;s happening in your community is also going to have an impact. For example during September 2021, a number of areas of Aotearoa were placed into high COVID-19 alert levels and the Commerce Commission observed a fall in average download speeds for fibre users compared to the previous month. When there are more people using the internet, the speed may reduce, this also applies at a household level which is why we recommend you opt for the Gigabit 1k plan if you have many internet-using devices in the household, this will give all your household users greater connectivity on average.&#xA0;

What impacts my internet speed?

If you selected BYOD the following will be the default settings:. VLAN: 10Connection Type: PPPoEUsername: ethanet@ethanet.co.nzPassword: GetThereFaster. Some of these settings can be changed if your router doesn't support these. Please contact the su

If you selected BYOD the following will be the default settings:VLAN: 10 Connection Type: PPPoE Username: ethanet@ethanet.co.nz Password: GetThereFasterSome of these settings can be changed if your router doesn&apos;t support these. Please contact the support team through your My Account section on the Ethanet website and we will help you get the connection setup just right.Any username and password can be used, however both a username and password must be set to something.Some routers place the internet VLAN settings under a label like &quot;IPTV&quot;, &quot;Multi service&quot;, or &quot;IPTV/VLAN Settings&quot;.Normally the service will be connected to the first internet port on the fibre box. This may be labelled as &quot;GE1&quot; or &quot;LAN1&quot;. If your connection is setup on another port this is normally notified in emails from the support team but if this isn&apos;t working please feel free to contact the support team through the My Account section of the website.

BYOD Modem (Router) Settings

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Frequently Asked Questions and How-To Guides related to faults and fibre internet service issues.

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What impacts my internet speed?

BYOD Modem (Router) Settings